Digital Delivery Policy
1. Digital Service
YourGuru is a digital learning service delivered through our web application and mobile applications. We do not sell, ship, or deliver any physical goods.
2. No Shipping Charges
No shipping fee, courier fee, or physical delivery charge applies to YourGuru subscriptions or digital services.
3. Access After Purchase
After a successful payment, eligible paid features are activated on the parent account. Access is normally available immediately, but activation may take a short time if the payment provider or our systems are processing confirmation.
4. Account and Login Requirement
Digital access requires an active YourGuru parent account. Parents must sign in using the registered email or supported authentication method to access purchased services.
5. Service Availability
We aim to keep the service available reliably. Temporary interruptions may occur due to maintenance, infrastructure issues, payment provider delays, or updates. We will try to minimise disruption where practical.
6. Contact
For questions about digital delivery or account access, contact support@yourguru.app. We aim to respond to requests within 7 business days.