Refund Policy
1. No Refund Policy
All payments made to YourGuru are non-refundable. By subscribing to a paid plan, you acknowledge and agree that you will not receive a refund for any amounts already paid, including but not limited to:
- Monthly or yearly subscription fees
- Add-on child slot purchases
- Partial billing periods
- Unused days or features within a billing period
2. Cancellation
You may cancel your subscription at any time from your Parent Mode dashboard. Upon cancellation:
- Your paid plan remains active until the end of the current billing period.
- Your account reverts to the Free plan at the end of that period.
- No further charges will be made.
- No refund will be issued for the remaining days in the billing period.
3. Free Plan
YourGuru offers a Free plan at no cost. We encourage you to explore the Free plan fully before upgrading to a paid subscription.
4. Exceptions
Refunds may be considered solely at our discretion in the following exceptional circumstances:
- A technical error on our part resulted in a duplicate charge.
- You were charged after cancellation due to a billing system error.
To raise an exceptional refund request, contact us at support@yourguru.app within 7 days of the charge. We will review and respond within 5 business days.
5. Chargebacks
Filing a chargeback with your bank without first contacting us may result in immediate suspension of your account. We strongly encourage you to contact us at support@yourguru.app to resolve any billing concerns before initiating a dispute.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes your acceptance of the revised policy.
7. Contact
For questions about billing or refund, contact support@yourguru.app. We aim to respond to requests within 7 business days.